In a fast-changing world where organizations are forced to “do or die” in order to remain reliable, innovation has become a rule of thumb not only to survive but also to improve KPIs, performance, and deliveries. Business process automation could then be the next step in your business transformation strategy.
Why to Consider Business Process Automation?
Business process automation in businesses has a lot to do with robotic process automation (RPA), AI, or machine learning, among other advanced technologies. Rather than streamlining repetitive and tedious tasks or replacing human resources, these tools assist in making people more productive. According to Deloitte (2020), automation technologies continue to grow in demand year over year and are likely to reach $25.66bn by 2027.
Moreover, automating certain processes helps to reduce work overload and achieve the same amount of load in less time. In terms of efficiency, when we reach our daily limit, it’s normal for humans to spend more time doing things or taking breaks. This means that RPA will allow you to reduce the margin of error while increasing your business security. Given that robots only perform one task according to their programmed function, they do things once at a time, and the risk of data loss or leaking is also lower.
Likewise, in areas where tasks must be done in a single way and people follow prescribed steps to do them, automation provides you with process standardization. Overall, it’s perfect for start a business transformation and improving your performance at both the micro and macro levels and scaling your operations. When intelligent automation takes over these related tasks, your team will be focused on core business operations and making more informed decisions.
As a result, this will save a lot of time on resource reallocation and optimization. Not only will you be able to deliver better customer experiences and support for revenue growth, but also to make quick adjustments to what didn’t work and what will do. Some AI applications in these areas include AI bot for client queries and automation in HR, marketing, and sales departments.
Intelligent Automation for your Business Transformation
Implementing automation strategies starts with digital transformation awareness. Hence, this involves setting a clear vision alongside KPIs to define goals and expectations about the role that these technologies will play in the company’s success.
Intelligent automation involves an aligned effort to integrate advanced technologies like AI, cognitive technologies, and analytics into specific operations. To do this, a business review should focus on critical functions and activities that drive productivity. The idea is to bring more value to customers, employees, and the organization as part of a business transformation strategy instead of just streamlining processes.
The perspective of using automation should come with a greater understanding of what is being done and what is to be achieved. Furthermore, it’s imperative to consider training on how to implement, use, and measure this technology in processes and departmental functions. Besides, business transformation can also help increase employee engagement. As well as the robots assume the load of tedious, repetitive, and low-value tasks, your team will be relying on manual processes to analyze metrics derived from data gathering.
By gaining agility through intelligent automation, you and your team will be able to develop new approaches and strategies to help boost business performance in the future. In addition, the good news is this implementation isn’t a full stop for business operations; in fact, RPA can interact with legacy systems easily. It doesn’t require an API setup or a complex configuration, but you still need to establish a clear business transformation strategy.
Business Transformation by Industries
So here are some industries that business process automation has favored:
Insurance
- Data entry.
- Data validation.
- Loan claim processing.
- Business and sales analytics.
- Customer support management.
Logistics
- Managing and updating inventory.
- Data monitoring.
- Updating and extracting product information.
- Importing email sales.
- Product pricing comparisons.
- Business and sales analytics.
- Customer support management.
Technology
- Uploading data
- Account management and access.
- Task tracking.
- Data monitoring.
- Business and sales analytics.
- Customer support management.
Finance
- Data entry.
- Data validation.
- Form filling.
- Loan claim processing.
- Report creation.
- Updating loan data.
Entertainment
- Data entry.
- Document verification.
- Uploading data.
- Backing up client information.
- Importing email sales.
- Product pricing comparison.
- Publishing.
- Business and sales analytics.
- Customer support management.
Enhance Customer Experience with AI Bot
By thinking about customers, an AI bot allows you to gather data as well as insights from different stages of the customer journey. Therefore, you can offer suggestions or help resolve doubts that could increase the rate of conversions.
Your organization can automate answering frequent questions to reduce response time. Consequently, you and your team will have more time to respond to more demanding customer queries and offer more tailored experiences. If you want to know more about this topic, read our article Improve your Customer Service with Virtual Agents.
Hence, an AI bot allows you to automate analytics, complete purchases, and capture areas of opportunity that you might otherwise not have thought of. With a set strategy and the right collaborators, your business transformation can become a reality. As your IT partners, we help you during this initial stage, digital transition, and intelligent automation implementation.
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